Onsite IT Desktop Support Technician

TEKsystems; Marshall (MI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

TEKsystems is seeking qualified candidates for an onsite Desktop Support role in Marshall, MI. This contract-to-hire position involves diagnosing and resolving hardware and software issues, deploying Windows OS, and maintaining a high level of user support.

The role emphasizes ownership of incidents, accurate ticketing, and collaboration with IT teams to ensure rapid restoration of service. Prior helpdesk or desktop support experience is preferred, and IT certifications are a plus.

Qualifications

• Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
• IT certifications are desirable for this role.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and a range of applications.
• Swap laptops/desktops and deploy Windows 10/11.
• Re-image Windows 11 onto machines from Windows 10.
• Assist users with logged IT incidents and take ownership to restore service quickly.
• Record, update and document requests using the IT service desk system.
• Install and configure new IT equipment and upgrade software/hardware as needed.
• Resolve printer, copier, and scanner incidents.
• Maintain high-quality customer service for all users.

Skills

Helpdesk experience

Desktop Support

PC Technician

Job description

TEKsystems is seeking qualified candidates for an onsite Desktop Support role in Marshall, MI. This contract-to-hire position involves diagnosing and resolving hardware and software issues, deploying Windows OS, and maintaining a high level of user support.

The role emphasizes ownership of incidents, accurate ticketing, and collaboration with IT teams to ensure rapid restoration of service. Prior helpdesk or desktop support experience is preferred, and IT certifications are a plus.