Desktop Support Tech - First Shift, Contract-to-Hire

TEKsystems; Lansing (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision from day one

401(k) Retirement Plan

Pre-tax and Roth post-tax benefits

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transit benefits

Employee Assistance Program

Time Off / PTO / Vacation or SickLeave

Job summary

TEKsystems in Lansing, MI is seeking multiple qualified candidates for a Desktop Support role to support a local enterprise client. This contract-to-hire position offers hands-on IT experience, growth within IT, and potential for advancement within the organization.

Ideal candidates have prior helpdesk or desktop support experience and may hold IT certifications. The role is fully onsite in Lansing with a first-shift schedule and a $18.00–$23.00/hr pay range, reflecting local market rates and a

Qualifications

• Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
• IT certifications are desirable for this role.

Responsibilities

• Diagnose and resolve software and hardware incidents (Windows and Mac).
• Swap out laptops/desktops and deploy Windows 10/11.
• Re-image Windows 11 from Windows 10.
• Assist users with IT-related incidents when called upon.
• Take ownership of issues and escalate when needed to restore service quickly.
• Record, update and document requests in the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade software/hardware.
• Troubleshoot printers, copiers, and scanners.
• Maintain high-quality customer service to all users.

Skills

Helpdesk

Desktop Support

PC Technician

IT Certifications

Job description

TEKsystems in Lansing, MI is seeking multiple qualified candidates for a Desktop Support role to support a local enterprise client. This contract-to-hire position offers hands-on IT experience, growth within IT, and potential for advancement within the organization.

Ideal candidates have prior helpdesk or desktop support experience and may hold IT certifications. The role is fully onsite in Lansing with a first-shift schedule and a $18.00–$23.00/hr pay range, reflecting local market rates and a