Desktop Support Specialist: Windows & Office Expert

TEKsystems; Grand Rapids (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) Retirement Plan

Short/long-term disability

Employee Assistance Program

Time Off/PTO

Job summary

TEKsystems is seeking an IT Help Desk professional for a fully onsite, contract-to-hire role in Grand Rapids, MI. The candidate will support workstations, MS Office, and end-user devices, troubleshoot issues, and assist with SCCM/AD tasks and PowerShell scripts.

The position emphasizes strong customer service, clear documentation, and training end users. Benefits include day-one medical/dental/vision and a fast path to full employment with TEKsystems.

Qualifications

• Associates Degree plus minimum two years customer service experience.
• Thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols.
• Ability to prioritize a high-volume workload while delivering excellent customer service.

Responsibilities

• Provide end-user IT support for desktop workstations and peripherals.
• Resolve service desk tickets and troubleshoot issues.
• Set up peripherals and install desktop software.
• Use remote desktop tools to build, monitor, and support desktops.
• Document processes and ticket resolutions clearly.
• Provide computer application training to end users.

Skills

Help desk

Support

Help desk support

Troubleshooting

Office 365

Active directory

Windows

Desktop

Technical support

Phone support

Ticketing system

Password reset

customer service

Education

Associates Degree (Bachelor's preferred or pursuing a Bachelor's)

Tools

SCCM

AD management utilities

PowerShell

GPOs

Job description

TEKsystems is seeking an IT Help Desk professional for a fully onsite, contract-to-hire role in Grand Rapids, MI. The candidate will support workstations, MS Office, and end-user devices, troubleshoot issues, and assist with SCCM/AD tasks and PowerShell scripts.

The position emphasizes strong customer service, clear documentation, and training end users. Benefits include day-one medical/dental/vision and a fast path to full employment with TEKsystems.