Desktop Support Specialist — Onsite & Remote IT Help

TEKsystems; Phoenix (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off

Job summary

TEKsystems is seeking a Desktop Support Technician in Phoenix to deliver hands‑on end‑user hardware and software support in a fast‑paced enterprise setting. You will deploy equipment for new hires, support conference rooms, and provide remote assistance to distributed users.

The role emphasizes strong customer service, experience with Windows devices, and familiarity with Microsoft 365 and ticketing workflows. Onsite collaboration tech and IT asset management are key parts of the job.

Qualifications

• 2+ years of Desktop Support, Help Desk, or End User Support experience.
• Experience troubleshooting Windows‑based laptops, desktops, printers, and peripheral devices.
• Strong understanding of hardware deployment, device provisioning, and user onboarding processes.
• Experience supporting Microsoft 365 applications and collaboration tools, including Microsoft Teams.
• Experience working within an IT ticketing system environment.
• Ability to troubleshoot issues remotely and provide support to distributed users.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and customer service skills.

Responsibilities

• Diagnose and resolve issues involving laptops, desktops, printers, docking stations, monitors, and other end‑user devices.
• Set up, configure, and deploy equipment for new hires, ensuring a seamless onboarding experience.
• Provide hands‑on support for conference rooms, meeting spaces, and collaboration technologies, including pre‑meeting setup and troubleshooting during meetings.
• Deliver remote technical support to users across the United States and international offices using Microsoft Teams, phone, and remote assistance tools.
• Manage shipping and receiving of IT equipment, including preparing hardware shipments and processing returned assets.
• Monitor and resolve incidents and service requests through the Sharewell ticketing system while maintaining accurate documentation.
• Support large‑scale hardware refresh initiatives, including replacing aging devices and coordinating user migrations.
• Assist users with initial device setup, account access, login issues, and workstation configuration for newly deployed Dell systems.
• Track and maintain IT asset inventory throughout the device lifecycle.
• Identify and remediate endpoint security vulnerabilities, ensuring devices remain compliant with company security standards.
• Provide exceptional customer service and communicate effectively with employees at all levels of the organization.

Skills

Desktop Support

Hardware Break/Fix

New Hire Deployments

Conference Room Support

Remote Troubleshooting

Asset Management

Ticket Queue Management

Customer Service

Vulnerability Remediation

Hardware Refresh Projects

Tools

Sharewell Ticketing System

Microsoft Teams

Dell Laptops & Desktops

Job description

TEKsystems is seeking a Desktop Support Technician in Phoenix to deliver hands‑on end‑user hardware and software support in a fast‑paced enterprise setting. You will deploy equipment for new hires, support conference rooms, and provide remote assistance to distributed users.

The role emphasizes strong customer service, experience with Windows devices, and familiarity with Microsoft 365 and ticketing workflows. Onsite collaboration tech and IT asset management are key parts of the job.