Deskside Technician I

Stefanini North America and APAC; Solon (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

Stefanini North America and APAC is seeking an Onsite IT Support specialist in Solon, OH to provide Windows, software and hardware support across four client locations. You will deploy IT machines, configure devices, and troubleshoot software while following defined practices.

The role requires at least 1 year of end-user support experience, strong customer service and communication skills, and willingness to travel to multiple client locations.

Qualifications

• Minimum 1 year prior experience providing end user support.
• Experience with Windows 11, Office 365, and Office Product Suite.
• Willing to support and short-distance travel to multiple client locations.

Responsibilities

• Provide onsite Windows, software, and hardware support, in both Corporate and Manufacturing environments.
• Support four client locations
• Stage, provision, and deploy IT machines to end users following defined business practices
• Install, configure, diagnose, troubleshoot software for a variety of technologies
• Configure, troubleshoot, and deploy mobile devices and other audio/visual equipment
• Follow appropriate KB articles
• Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets
• Prioritize and complete work both in a group, and independently, with minimal supervision
• Communicate technical information to non-technical audiences
• Inventory management of IT assets to include replacement of aged or broken hardware
• Resolving escalations from the IT Service Desk and handling client support requests
• Complete multiple simultaneous projects in a timely manner

Skills

Customer service

Communication skills

Tools

ServiceNow

Windows 11

Office 365

Job description

Who we are

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide onsite Windows, software, and hardware support, in both Corporate and Manufacturing environments.
• Support four client locations
• Stage, provision, and deploy IT machines to end users following defined business practices
• Install, configure, diagnose, troubleshoot, software for a variety of technologies
• Configure, troubleshoot, and deploy mobile devices and other audio/visual equipment
• Follow appropriate KB articles
• Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets
• Prioritize and complete work both in a group, and independently, with minimal supervision
• Communicate technical information to non-technical audiences
• Inventory management of IT assets to include replacement of aged or broken hardware
• Resolving escalations from the IT Service Desk and handling client support requests
• Complete multiple simultaneous projects in a timely manner

Job Requirements

• Minimum 1 year prior experience providing end user support
• Strong Customer Service focus
• Good written, oral, and interpersonal communication skills
• Experience with Windows 11, Office 365, and Office Product Suite
• Experience with Bar Code Scanners and Label Printers is a plus
• Willing to support and short-distance travel to multiple client locations

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.