Onsite Hospital Desktop Support Technician

Mass General Brigham

Salem (MA)

On-site

USD 27,000 - 39,000

Full time

6 days ago

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Job summary

Mass General Brigham at North Shore Medical Center is seeking a hands-on technical support specialist to keep essential systems, equipment, and day-to-day operations running smoothly. You’ll coordinate the transport, setup, and inventory of technical equipment while supporting the secure and efficient operation of key systems.

You’ll serve as a go-to resource for troubleshooting and technical support, resolving issues quickly to minimize disruptions and keep teams productive.

Qualifications

0-1 years of Customer Service Experience required.
High School Diploma or Equivalent required.
Knowledge of Mac OS and Office 365.
Good interpersonal and communication skills.
General knowledge of desktop and laptop computers, printers, and other computing equipment.

Responsibilities

Transport, set up, install, and decommission systems.
Run diagnostic tests on systems; troubleshoot and resolve any technical issues.
Assist customers as needed with technical issues related to computers, Applications, or telecom.
Document issues and resolutions effectively and efficiently.
Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters.
Monitor and maintain inventory levels for equipment and accessories.

Skills

Multitasking

Interpersonal skills

Computing hardware

Mac OS

Office 365

Technical systems

Education

High School Diploma or Equivalent

Job description

You’ll serve as a go-to resource for troubleshooting and technical support, resolving issues quickly to minimize disruptions and keep teams productive.

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