Onsite Desktop IT Technician – Medical Center Support

The General Hospital Corporation; Salem (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an on-site IT support professional for North Shore Medical Center. You will coordinate transport, setup, and inventory of technical equipment, while providing responsive troubleshooting and customer service to end-users.

Ideal candidates have a High School Diploma or equivalent and 0-1 years in customer service, with familiarity in Mac OS, Office 365, and general computing equipment.

Qualifications

• High School Diploma or equivalent required.
• 0-1 years of customer service experience required.
• General knowledge of desktop and laptop computers, printers, and other computing equipment.

Responsibilities

• Transport, set up, install, and decommission systems.
• Perform tasks in accordance with layout diagrams and project schedules.
• Run diagnostic tests on systems; troubleshoot and resolve any technical issues.
• Assist customers as needed with technical issues related to computers, Applications, or telecom
• Document issues and resolutions effectively and efficiently.
• Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters.
• Monitor and maintain inventory levels for equipment and accessories.

Skills

Multitasking

Interpersonal skills

Technical proficiency

Mac OS

Office 365

Education

High School Diploma or Equivalent

Tools

Office 365

Job description

Mass General Brigham Incorporated is seeking an on-site IT support professional for North Shore Medical Center. You will coordinate transport, setup, and inventory of technical equipment, while providing responsive troubleshooting and customer service to end-users.

Ideal candidates have a High School Diploma or equivalent and 0-1 years in customer service, with familiarity in Mac OS, Office 365, and general computing equipment.