Desktop Technician

Mass General Brigham (Enterprise Services); Salem (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham Incorporated in Salem, MA is seeking an onsite IT Support Technician to help keep essential systems and equipment running. You will transport, install, and configure technology, support end users, and document issues and resolutions.

The role operates Monday through Friday, 6:30am–3pm EST, with on-call every eight weeks. A High School Diploma and 0–1 year of customer service experience are required; familiarity with Mac OS, Office 365, and common software is helpful.

Qualifications

• High School Diploma or Equivalent required.
• 0-1 years of Customer Service Experience required.
• Willingness to learn and assist with technical issues.

Responsibilities

• Transport, set up, install, and decommission systems.
• Run diagnostic tests on systems; troubleshoot and resolve any technical issues.
• Assist customers as needed with technical issues related to computers, Applications, or telecom.
• Document issues and resolutions effectively and efficiently.
• Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters.
• Monitor and maintain inventory levels for equipment and accessories.

Skills

Multitasking & prioritization

Communication skills

Computing hardware basics

Technical software proficiency

Mac OS & Office 365

Education

High School Diploma

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary In this hands-on technical role, you'll help keep essential systems, equipment, and day-to-day operations running smoothly at North Shore Medical Center. You'll coordinate the transport, setup, and inventory of technical equipment while supporting the secure and efficient operation of key systems. You'll serve as a go-to resource for troubleshooting and technical support, quickly resolving issues to minimize disruptions and keep teams productive. You'll also share your technical expertise with colleagues, providing guidance and practical solutions that help ensure reliable, seamless operations.

Essential Functions

• Transport, set up, install, and decommission systems.


• Perform tasks in accordance with layout diagrams and project schedules.


• Run diagnostic tests on systems; troubleshoot and resolve any technical issues.


• Assist customers as needed with technical issues related to computers, Applications, or telecom.


• Document issues and resolutions effectively and efficiently.


• Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters.


• Monitor and maintain inventory levels for equipment and accessories.

Qualifications

Education

• High School Diploma or Equivalent required

Experience

• 0-1 years of Customer Service Experience required

Knowledge, Skills and Abilities

• Ability to multitask and prioritize work demands.


• Good interpersonal and communication skills.


• General knowledge of desktop and laptop computers, printers, and other computing equipment.


• Proficiency with associated technical systems and software.


• Familiarity with Mac OS, Office 365, and common software applications

Additional Job Details (if applicable)

• Onsite at North Shore Medical Center // Could provide backup support at any of our other 26 North Shore Clinics when needed


• Daily Schedule: M-F 6:30am - 3pm EST


• On Call once every 8 weeks to respond to urgent tickets and outreach to On Call Pager.

Remote Type

Onsite

Work Location

81 Highland Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.