Onsite Healthcare IT Service Desk Analyst - Part Time

BayCare Health System; Tampa (FL); On-site; USD 28,000 - 41,000; Part time

Job summary

BayCare Health System seeks a dedicated IS Service Desk Analyst to provide frontline support for computers, applications, systems, and devices. This on-site role partners with technology teams to ensure timely incident resolution and reliable user experiences across the organization.

The position emphasizes strong customer service, troubleshooting of moderately complex issues, and documentation of resolutions. Prior ServiceNow experience and healthcare context are advantageous.

Qualifications

• Must have either a Bachelor's degree in IT or related field, OR CompTIA A+ Certification, OR 3 years of service desk experience with A+ in lieu of degree.
• At least two years of related service desk experience and familiarity with ServiceNow or equivalent ticketing system.
• Experience in a clinical or healthcare environment is a plus.
• Strong customer service and problem-solving skills are required.

Responsibilities

• Provide technical support for desktops, applications, systems, and hardware.
• Research, troubleshoot, and resolve moderately complex issues.
• Deliver prompt, professional customer support to end users.
• Coordinate with internal technology teams to resolve incidents and fulfill service requests.
• Maintain communication on issue status and next steps.
• Assist with hardware/software deployment activities.
• Document incidents and resolutions per procedures.
• Contribute to a positive customer experience through professionalism and expertise.

Skills

Customer support

Technical troubleshooting

End-user support

Communication skills

Education

Bachelor's degree in Information Technology

CompTIA A+ Certification

3 years of service desk experience with A+ in lieu of a degree

Tools

ServiceNow

Job description

BayCare Health System seeks a dedicated IS Service Desk Analyst to provide frontline support for computers, applications, systems, and devices. This on-site role partners with technology teams to ensure timely incident resolution and reliable user experiences across the organization.

The position emphasizes strong customer service, troubleshooting of moderately complex issues, and documentation of resolutions. Prior ServiceNow experience and healthcare context are advantageous.