Healthcare IT Service Desk Analyst — Patient Care Support

AdventHealth; Florida; On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth is seeking an IT Service Desk specialist to serve as a single point of contact for internal and external customers. You will respond to calls, chats, and self-service inquiries, troubleshoot hardware, software, and mobile devices, and document resolutions in the ticketing system.

Strong customer service skills and ITIL/ServiceNow familiarity are preferred. This role requires a 1+ year service desk background and may involve overtime to meet business needs at a Florida facility.

Qualifications

• Customer service experience in a service desk, call center, or customer-facing role.
• Ability to troubleshoot hardware, software, and mobile device management.
• Strong organizational and analytical skills with detail orientation.

Responsibilities

• Provides a single point of contact for internal and external customers by responding to calls, web chats, and self-service inquiries related to IT incidents and requests.
• Delivers professional, empathetic, and friendly service to ensure customer satisfaction.
• Analyzes, triages, and resolves IT incidents using remote support and documented knowledge bases.
• Documents troubleshooting steps and resolutions clearly in the tracking system.

Skills

Customer service

Troubleshooting hardware

Troubleshooting software

Mobile device management

Organizational skills

Analytical skills

Education

Associate degree

Bachelor’s degree (preferred)

Tools

ServiceNow

ITIL

ITSM

Job description

AdventHealth is seeking an IT Service Desk specialist to serve as a single point of contact for internal and external customers. You will respond to calls, chats, and self-service inquiries, troubleshoot hardware, software, and mobile devices, and document resolutions in the ticketing system.

Strong customer service skills and ITIL/ServiceNow familiarity are preferred. This role requires a 1+ year service desk background and may involve overtime to meet business needs at a Florida facility.