Technical Support Analyst (Part Time)

BayCare Health System; Tampa (FL); On-site; USD 28,000 - 41,000; Part time

Job summary

BayCare Health System seeks a dedicated IS Service Desk Analyst to provide frontline support for computers, applications, systems, and devices. This on-site role partners with technology teams to ensure timely incident resolution and reliable user experiences across the organization.

The position emphasizes strong customer service, troubleshooting of moderately complex issues, and documentation of resolutions. Prior ServiceNow experience and healthcare context are advantageous.

Qualifications

• Must have either a Bachelor's degree in IT or related field, OR CompTIA A+ Certification, OR 3 years of service desk experience with A+ in lieu of degree.
• At least two years of related service desk experience and familiarity with ServiceNow or equivalent ticketing system.
• Experience in a clinical or healthcare environment is a plus.
• Strong customer service and problem-solving skills are required.

Responsibilities

• Provide technical support for desktops, applications, systems, and hardware.
• Research, troubleshoot, and resolve moderately complex issues.
• Deliver prompt, professional customer support to end users.
• Coordinate with internal technology teams to resolve incidents and fulfill service requests.
• Maintain communication on issue status and next steps.
• Assist with hardware/software deployment activities.
• Document incidents and resolutions per procedures.
• Contribute to a positive customer experience through professionalism and expertise.

Skills

Customer support

Technical troubleshooting

End-user support

Communication skills

Education

Bachelor's degree in Information Technology

CompTIA A+ Certification

3 years of service desk experience with A+ in lieu of a degree

Tools

ServiceNow

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Position Summary

The IS Service Desk Analyst serves as a critical member of BayCare's Information Systems team, providing frontline technical support for computers, applications, systems, devices, access requests, and hardware. This role is responsible for identifying, researching, troubleshooting, and resolving technical issues of moderate complexity while delivering exceptional customer service and support to BayCare team members.

The analyst partners with internal technology teams to ensure timely resolution of incidents and service requests, supports end-user technology, and helps maintain a reliable technology experience across the organization.

Position Details

• Facility: BayCare Health System, IS Service Desk-BCHS

• Location: BayCare Data Center

• Status: Part Time, Non-Exempt

• Shift Hours: 7:30 AM – 4:00 PM (3 days per week)

• Weekend Work: Occasional

• On Call: Yes

• Remote Work: Onsite

Key Responsibilities

• Provide technical support for computers, applications, systems, devices, and hardware.

• Research, troubleshoot, and resolve moderately complex technical issues.

• Deliver prompt, professional, and effective customer support to end users.

• Coordinate with internal technology teams and departments to resolve incidents and fulfill service requests.

• Maintain communication regarding issue status, resolution progress, and next steps.

• Support hardware, software, system functionality, and access-related requests.

• Assist with hardware and software deployment activities.

• Document incidents, troubleshooting steps, and resolutions in accordance with established procedures.

• Contribute to a positive customer experience through responsiveness, professionalism, and technical expertise.

Minimum Qualifications

One of the following:

• Bachelor's degree in Information Technology or a related field; OR

• CompTIA A+ Certification; OR

• Three (3) years of related experience (service desk experience) AND CompTIA A+ Certification in lieu of a Bachelor's degree

AND

One of the following:

• At least two (2) years of related experience (service desk experience) AND Experience with ServiceNow ticketing system; OR

• Three (3) years of experience in a role involving customer service, application support, or work within a clinical setting.

Preferred Qualifications

• CompTIA A+ Certification.

• Experience supporting healthcare applications and systems.

• Strong customer service and problem-solving skills.

• Experience working in a fast-paced technical support environment.

• Experience supporting desktop technologies, user access management, and enterprise applications.

• Strong verbal and written communication skills.

Equal Opportunity Employer Veterans/Disabled

Position Technical Support Analyst (Part Time)

Location Tampa:BayCare Data Center | Business and Administrative | Part Time

Req ID 175764