Healthcare IT Tech Analyst — On-Call Desk Support

HCA Healthcare, Inc.; Brandon (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off & family leave

401(k) with company match

Tuition assistance

Discounts and insurance options

Job summary

HCA Florida Brandon Hospital is seeking a Technical Analyst to support facility and division desktop equipment, respond to end-user incidents, and participate in 24x7 on-call support as rotations allow.

The role emphasizes hands-on problem solving, documentation, and user training, with preferred bachelor’s in IT or healthcare-related field, 1 year IT experience, and local travel in the Brandon/Tampa area.

Qualifications

• Bachelor’s degree in information systems or healthcare-related field preferred.
• 1 year of IT experience required.
• A+ and Microsoft Product certifications preferred.

Responsibilities

• Respond to and resolve inquiries for division or facility computer systems.
• Provide hands-on support for simple to moderate inquiries.
• Log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs).
• Maintain documentation for each incident or request and escalate as needed.
• Aid and train users on division and facility technology.

Skills

Customer service

Problem solving

Communication

Education

Bachelor’s degree in information systems or a healthcare-related field

Tools

A+ Certification

Microsoft Certification

Job description

HCA Florida Brandon Hospital is seeking a Technical Analyst to support facility and division desktop equipment, respond to end-user incidents, and participate in 24x7 on-call support as rotations allow.

The role emphasizes hands-on problem solving, documentation, and user training, with preferred bachelor’s in IT or healthcare-related field, 1 year IT experience, and local travel in the Brandon/Tampa area.