On-Site End-User IT Support Specialist

BayCare Health System; Clearwater (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

BayCare Health System in Clearwater, FL is seeking an experienced IS professional to provide direct service and end-user support for computing devices across our network. You will manage incidents, fulfill requests, and perform moves/adds/changes, with involvement in device imaging, inventory, and project work.

This role requires strong customer focus and the ability to operate within SLAs. The position is full-time and exempt, based at Morton Plant Hospital, with rare weekend work and no remote

Qualifications

• 7 years - Computer Related experience, or 5 years with Associates degree.
• High School Graduate or Equivalent GED required.
• Preferred: Associates or Bachelors in related field.

Responsibilities

• Provide direct service and end-use support for computing devices and peripherals.
• Work with incident management system; fulfill end user requests and resolve issues per SLAs and IS procedures.
• Handle moves, adds, and changes for computer devices; respond to break/fix service requests.
• Participate in IS projects for technology refresh, inventory management, imaging/staging, and material distribution.
• Provide phone support and support for mobile devices.
• Act as sole IS support for a small to medium facility within the system.

Skills

End-user support

Incident management

Phone support

Mobile device support

Education

High School Diploma or GED

Associates Degree (Related Field)

Bachelors Degree - Computer Science

Job description

BayCare Health System in Clearwater, FL is seeking an experienced IS professional to provide direct service and end-user support for computing devices across our network. You will manage incidents, fulfill requests, and perform moves/adds/changes, with involvement in device imaging, inventory, and project work.

This role requires strong customer focus and the ability to operate within SLAs. The position is full-time and exempt, based at Morton Plant Hospital, with rare weekend work and no remote