Onsite Gov IT Field Technician – DoD (Andover)

NCI; Andover (MA); Vor Ort; USD 57.000 - 83.000; Vollzeit

Zusammenfassung

Empower AI is seeking an experienced Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for DoD-supported sites. The role requires independent judgment, Windows expertise, and the ability to work with remote teams and vendors.

The position is onsite in Andover, MA with up to 25% travel. You will manage workstation deployment, asset lifecycle, and secure configurations while supporting end-user devices and enterprise imaging tools.

Qualifikationen

• Bachelor's degree or equivalent experience in a related field.
• U.S. Citizen with ability to obtain required clearances.
• Experience in desktop support, field service, or IT hardware installation.
• Willingness to travel up to 25% and work onsite at various locations.

Aufgaben

• Serve as on-site IT decision-maker for assigned locations and determine root cause and resolution approach.
• Coordinate remote Tier II/III, engineering, or vendor involvement when needed.
• Determine deployment and refresh for site workstations using STIG-compliant images.
• Assess peripherals and conferencing equipment and coordinate vendor/engineering support.
• Oversee mobile device onboarding and MDM enrollment actions within policy.
• Analyze site assets and recommend lifecycle actions and redeployment or disposition.
• Evaluate security posture and report findings to remote teams.

Kenntnisse

Windows OS

Desktops & laptops

MDM enrollment

Customer service

Independent problem solving

Ausbildung

Bachelor's degree or equivalent experience

Tools

ServiceNow

Intune

MECM/SCCM

BitLocker

Jobbeschreibung

Empower AI is seeking an experienced Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for DoD-supported sites. The role requires independent judgment, Windows expertise, and the ability to work with remote teams and vendors.

The position is onsite in Andover, MA with up to 25% travel. You will manage workstation deployment, asset lifecycle, and secure configurations while supporting end-user devices and enterprise imaging tools.