Onsite Field IT Technician – Government End-User Support

NCI; Farmers Branch (TX); On-site; USD 55,000 - 82,000; Full time

Job summary

Empower AI seeks an experienced Field Support Technician - Onsite Anchor to act as the independent Tier II authority for regional DoD/government sites. The role involves diagnostics of end-user computing, printers, mobile devices, and network connectivity, plus site deployments and security posture validation.

This is an onsite role in Irving, TX with up to 25% travel; you will collaborate with remote Tier II/III teams and asset management to keep operations secure and efficient.

Qualifications

• Bachelor's degree required; 3+ years related experience; DoD/ gov IT background preferred.
• Must be a U.S. Citizen with active clearance or ability to obtain TS/SCI if needed.
• Experience with end-user IT support at remote/distributed sites and strong customer service skills.
• Proficiency with imaging, endpoint management, and security postures.

Responsibilities

• Serve as on-site Tier II authority for regional sites; diagnose desktops, laptops, printers, and networks.
• Plan workstation deployments and refresh cycles; manage data migration and encryption posture.
• Evaluate printers/MFDs, coordinate vendor actions, and serve as liaison with DoD service providers.
• Assess communications equipment issues and coordinate with engineers; conduct site surveys.

Skills

Windows 10/11 troubleshooting

PC/laptop hardware

Printers/MFDs

Mobile devices

Active Directory

Group Policy

Network connectivity (TCP/IP, DNS, DH

Education

Bachelor's degree

Tools

MECM/SCCM

Intune

ServiceNow

Disk encryption

Job description

Empower AI seeks an experienced Field Support Technician - Onsite Anchor to act as the independent Tier II authority for regional DoD/government sites. The role involves diagnostics of end-user computing, printers, mobile devices, and network connectivity, plus site deployments and security posture validation.

This is an onsite role in Irving, TX with up to 25% travel; you will collaborate with remote Tier II/III teams and asset management to keep operations secure and efficient.