Onsite Front Desk & Customer Care Specialist

TEKsystems; East Dundee (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Paid time off (PTO)

Disability insurance

Job summary

TEKsystems in East Dundee, IL is seeking a front-office support professional to act as the primary front-desk contact for customers visiting the branch and to handle in-person and phone interactions with a focus on excellent service. The role emphasizes strong administrative skills and attention to detail.

The ideal candidate will have 2+ years of customer service experience and familiarity with title-related paperwork and auction-day preparation.

Qualifications

• 2+ years of customer service experience (retail, office, dealership, banking, hospitality, etc.)
• Front desk, receptionist, office coordinator, administrative assistant, or similar experience
• Experience interacting with customers face-to-face
• Strong administrative and paperwork-processing skills

Responsibilities

• Serve as the front desk point of contact for customers visiting the branch
• Answer incoming phone calls (approximately 30 calls per day)
• Provide customer support via phone, email, and in-person interactions
• Assist customers with questions, requests, and issue resolution
• Process orders, assignments, and information within internal IAA systems
• Enter and maintain customer and transaction records
• Complete administrative paperwork and documentation
• Assist with title-related paperwork and auction-day preparation
• Secure necessary approvals and process required documentation
• Perform filing, data entry, and general clerical duties
• Support other office functions and jump in where needed

Skills

Customer service

Front desk

Face-to-face interaction

Administrative support

Phone support

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

TEKsystems in East Dundee, IL is seeking a front-office support professional to act as the primary front-desk contact for customers visiting the branch and to handle in-person and phone interactions with a focus on excellent service. The role emphasizes strong administrative skills and attention to detail.

The ideal candidate will have 2+ years of customer service experience and familiarity with title-related paperwork and auction-day preparation.