Onsite Customer Service Pro for Tech Products & Orders

Renishaw; Illinois; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

401K plan with company match

Flexible spending accounts

Life insurance

Short- and long-term disability

Vacation and personal time

Paid company holidays

Employee assistance program

Job summary

Renishaw is seeking a dedicated Customer Service Representative for our West Dundee, IL office. You will interact with customers to provide product information, process orders, and resolve issues with accuracy and courtesy.

In this onsite role, you will coordinate with sales managers, track deliveries, manage returns, and identify upsell opportunities while maintaining strong CRM and ERP usage across commercial functions.

Qualifications

• Minimum 3–5 years of customer service experience.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).
• Experience with CRM systems and ERP software is preferred.

Responsibilities

• Process orders and quotes received via multiple channels with accuracy.
• Direct and expedite orders to meet customer requirements.
• Communicate information on products/services, pricing, and delivery timelines.
• Follow up on orders to ensure on-time delivery.
• Coordinate product returns and manage customer complaints.

Skills

Customer service

Communication skills

Microsoft Office

Multitasking

Attention to detail

Education

High school diploma

Tools

CRM systems

ERP software

Microsoft Office (Outlook, Word, Excel)

Job description

Renishaw is seeking a dedicated Customer Service Representative for our West Dundee, IL office. You will interact with customers to provide product information, process orders, and resolve issues with accuracy and courtesy.

In this onsite role, you will coordinate with sales managers, track deliveries, manage returns, and identify upsell opportunities while maintaining strong CRM and ERP usage across commercial functions.