Email-Driven Client Support Specialist

TEKsystems; Schaumburg (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

TEKsystems in Schaumburg, IL is seeking a detailed, high-volume email and case-resolution Customer Support representative. You will assist account managers, order vehicles, and handle customer service tasks across multiple systems.

The role requires strong written communication, problem-solving, and the ability to research solutions while collaborating with several departments. This is an onsite contract position with pay of $20.00 per hour.

Qualifications

• 2+ years of customer service experience within an office setting.
• Email and case management customer service experience
• Strong written and email communication
• Proficiency in the English language and ability to relay communications with properly formed sentences
• Strong computer savvy skills (Will work in multiple databases and monitors)

Responsibilities

• Assist with ordering vehicles and perform customer service tasks.
• Research to find solutions and multi-department communication.
• Answer high volume customer emails and case management in Salesforce.
• Create vehicle selectors, process billing changes, generate reports, and update driver data.

Skills

Customer service

Computer troubleshooting

CRM systems

Email

Salesforce

Tools

Salesforce

Job description

TEKsystems in Schaumburg, IL is seeking a detailed, high-volume email and case-resolution Customer Support representative. You will assist account managers, order vehicles, and handle customer service tasks across multiple systems.

The role requires strong written communication, problem-solving, and the ability to research solutions while collaborating with several departments. This is an onsite contract position with pay of $20.00 per hour.