Onsite Expense & Customer Support Specialist

Ricoh USA, Inc.; Flint (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Retirement Savings Plan (401K)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid vacation and holidays

Tuition assistance

Job summary

Ricoh USA, Inc. in Flint, MI is seeking a Field Representative II, Admin MS Onsite to analyze and process financial and expense transactions, prioritizing tasks to meet daily, weekly, and monthly KPIs while supporting customer service and internal training.

The role requires proficiency in MS Outlook, Excel and Word, strong communication, and collaboration with multiple departments to ensure accuracy and compliance with internal controls.

Qualifications

• Associates degree or comparable work experience.
• Strong customer service and communication skills.
• Experience with financial or expense systems a plus.
• Proficient in MS Outlook, Excel, and Word.

Responsibilities

• Handle customer requests via phone, email, and messaging within timelines.
• Create and manage employee profiles in expense databases.
• Research and analyze using Concur, Citibank, and web tools.
• Explain policies to customers clearly.
• Troubleshoot Concur and expense issues, escalate when needed.
• Maintain accurate files and internal controls.
• Collaborate with internal teams across departments.
• Assist customers with corporate card reconciliations.
• Provide excellent service and training to customers.
• Follow Ricoh policies and procedures.
• Perform other duties as assigned.

Skills

Microsoft Outlook

Excel

Word

Customer service

Analytical skills

Education

Associates degree or comparable work experience

Tools

Concur

Citibank

Internet search tools

Job description

Ricoh USA, Inc. in Flint, MI is seeking a Field Representative II, Admin MS Onsite to analyze and process financial and expense transactions, prioritizing tasks to meet daily, weekly, and monthly KPIs while supporting customer service and internal training.

The role requires proficiency in MS Outlook, Excel and Word, strong communication, and collaboration with multiple departments to ensure accuracy and compliance with internal controls.