Senior Field Service Tech – Production Printers

Pacific Office Automation; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Advancement opportunities

Team environment

Health benefits

401k match

PTO & leave

FSA program

Company car

Job summary

Pacific Office Automation is seeking a Senior Field Service Technician for our Houston, TX office. You will repair and maintain Konica Minolta, Canon, and Ricoh production printers, providing on-site service and technical support to keep production workflows running smoothly.

Ideal candidates have 2–6 years of field service experience, strong Windows 10 know-how, and a valid driver’s license. A company car is provided and benefits include health plans and a matched 401k.

Qualifications

• 2-6 years minimum of relevant experience.
• Experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing matches, etc highly preferred
• Strong computer knowledge
• Excellent customer service communication skills are essential
• Strong problem-solving and mechanical/electrical skills
• Strong working knowledge of Windows 10 applications
• Highly motivated and capable of working independently in the field
• Must possess a valid driver’s license with a clean driving record. A company car will be provided

Responsibilities

• Repair and service high-speed digital copiers/printers, full-color copiers/printers, and facsimiles.
• Diagnostics, installation, troubleshooting, upgrades and retrofits on production machines.
• Provide high-quality technical support and expertise by completing each service call according to service agreements and requirements.
• Complete territory assignments and develop options to resolve unexpected problems.
• Participate in training to stay up to date with new products and procedures.
• Provide specialist service to other field service technicians for unresolved technical problems/issues.
• Provide technician support to our sales team to maximize equipment leads and upgrade opportunities.
• Work in a fast-paced environment

Skills

Customer service communication

Problem solving

Mechanical/electrical skills

Windows 10 knowledge

Job description

Pacific Office Automation is seeking a Senior Field Service Technician for our Houston, TX office. You will repair and maintain Konica Minolta, Canon, and Ricoh production printers, providing on-site service and technical support to keep production workflows running smoothly.

Ideal candidates have 2–6 years of field service experience, strong Windows 10 know-how, and a valid driver’s license. A company car is provided and benefits include health plans and a matched 401k.