Onsite Field Technician — Hardware & Software Support

Indotronix Avani Group; Columbus (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

Indotronix Avani Group is seeking a Field Service Engineer to install, repair and maintain hardware and software at customer sites in the Columbus area. You will take ownership of on-site service activities, coordinate with customers and teammates, and ensure systems operate as designed.

The role requires a reliable car, valid insurance, and flexibility to travel between sites. A High School Diploma or GED is required, with potential for technical certification or an Associate Degree.

Qualifications

• Requires high school diploma or GED; may require technical certification or an associate degree.
• Field Engineering experience and on-site maintenance and repair abilities.
• Customer-focused service delivery and coordination with technical teams.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities, Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

Field Engineering

On-site Service

Customer service

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Indotronix Avani Group is seeking a Field Service Engineer to install, repair and maintain hardware and software at customer sites in the Columbus area. You will take ownership of on-site service activities, coordinate with customers and teammates, and ensure systems operate as designed.

The role requires a reliable car, valid insurance, and flexibility to travel between sites. A High School Diploma or GED is required, with potential for technical certification or an Associate Degree.