Sr Tech Field Engineer

Techlink Systems Inc.; Columbus (OH); On-site; USD 55,000 - 96,000; Full time

Job summary

Techlink Systems Inc. in Columbus, OH is seeking a Sr Tech Field Engineer for on-site support. The role involves installing, repairing and maintaining hardware and software at customer sites, with responsibilities spanning scheduling, administration and ensuring customer satisfaction.

The position requires 2–4 years of relevant experience, a high school diploma or GED, and the ability to own a reliable car. On-site work with occasional advanced maintenance and installations is expected.

Qualifications

• Hands-on repair experience for laptops/desktops.
• Basic familiarity with Microsoft Office applications.
• Strong problem-solving and diagnostic skills.
• Must own reliable car and have car insurance.

Responsibilities

• Provides full field engineering support for a base of large/complex clients.
• Owns onsite service activities end-to-end.
• Performs advanced maintenance and basic installations as required.
• Gathers feedback to improve service delivery and processes.
• Uses tools and knowledge to resolve client issues on site.
• Escalates systemic issues to improve team outcomes.
• Supports teammates with technical guidance and expertise.
• Documents service activities and contributes to metrics.

Skills

Laptop/desktop break-fix

Microsoft applications basics

Problem solving

Car ownership

Education

High School Diploma or GED

Associate Degree (preferred)

Job description

Job Title: Sr Tech Field Engineer
Location (On-site, Remote, or Hybrid?): Columbus, OH (Onsite)
Contract Duration: Contract until 12/31/2026
Work Hours: Mon Fri, 8a to 5p

Job Profile Summary: Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years' experience in area of responsibility.

Key Qualifications:

• *Must have his/her OWN RELIABLE CAR and CAR INSURANCE *
• 1+ Years of hands-on experience with laptop and desktop break-fix
• Computer-building background experience preferred
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
• Ability to resolve basic / non-complex problems as directed
• Client and/or governmental clearance may be required
• Police or criminal background verification clearance may be required