Field Service Technician - Indianapolis

Kodak Alaris Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 34,000 - 39,000; Full time

Job summary

Kodak Alaris Inc. is seeking an on-site service professional to repair and install company and multi-vendor systems, covering hardware, software, networking, and operating systems. The role emphasizes advising customers on preventive maintenance to optimize product performance.

The position requires 3+ years of field service experience, a working knowledge of OS, software, and basic networking, and a high school diploma or GED. Candidate must lift up to 50 lbs and maintain a clean driving record.

Qualifications

• Working knowledge of PC operating systems, software applications, and basic networking.
• 3+ years of related field service experience.
• High school diploma or GED required.

Responsibilities

• Manage territory administration: customer calls, service and time reports, and maintenance tracking.
• Install, service, and perform preventative maintenance on equipment; train and support customers.
• Liaise with customers to resolve issues and drive revenue growth as directed.
• Maintain company assets and comply with policies.
• Meet performance goals and drive customer satisfaction.

Skills

OS knowledge

Software knowledge

Networking basics

Education

High school diploma or GED

Job description

Job description

This individual will be responsible for on-site repairing and installing company and multi-vendor systems which may include hardware, software and networking products as well as operating systems. Primary responsibility is to ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Essential Responsibilities

• Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.
• Performs necessary installation, servicing and preventative maintenance of equipment.
  Provides operator training and ongoing support and education for customers including new products and programs, etc.
• Acts as customer liaison and help drive customer issues to resolution.
  Drives revenue growth initiatives as assigned by management.
• Maintains company assets in accordance with company guidelines.
• Ensures all customers and company policies are adhered to
• Consistently meets all performance goals.
• Lift up to 50 lbs
• Maintain clean driving record to company requirements.

Skills and/or Knowledge Specification

• A working knowledge of PC operating systems, software applications and basic knowledge of computer networking
• 3 or more years of related field service experience
• High school diploma or GED required

Compensation: $25.00 - $28.00 per hour contingent on level of experience.

Sponsorship unavailable.