Senior Field Engineer: Onsite IT & Hardware Specialist

Techlink Systems Inc.; Columbus (OH); On-site; USD 55,000 - 96,000; Full time

Job summary

Techlink Systems Inc. in Columbus, OH is seeking a Sr Tech Field Engineer for on-site support. The role involves installing, repairing and maintaining hardware and software at customer sites, with responsibilities spanning scheduling, administration and ensuring customer satisfaction.

The position requires 2–4 years of relevant experience, a high school diploma or GED, and the ability to own a reliable car. On-site work with occasional advanced maintenance and installations is expected.

Qualifications

• Hands-on repair experience for laptops/desktops.
• Basic familiarity with Microsoft Office applications.
• Strong problem-solving and diagnostic skills.
• Must own reliable car and have car insurance.

Responsibilities

• Provides full field engineering support for a base of large/complex clients.
• Owns onsite service activities end-to-end.
• Performs advanced maintenance and basic installations as required.
• Gathers feedback to improve service delivery and processes.
• Uses tools and knowledge to resolve client issues on site.
• Escalates systemic issues to improve team outcomes.
• Supports teammates with technical guidance and expertise.
• Documents service activities and contributes to metrics.

Skills

Laptop/desktop break-fix

Microsoft applications basics

Problem solving

Car ownership

Education

High School Diploma or GED

Associate Degree (preferred)

Job description

Techlink Systems Inc. in Columbus, OH is seeking a Sr Tech Field Engineer for on-site support. The role involves installing, repairing and maintaining hardware and software at customer sites, with responsibilities spanning scheduling, administration and ensuring customer satisfaction.

The position requires 2–4 years of relevant experience, a high school diploma or GED, and the ability to own a reliable car. On-site work with occasional advanced maintenance and installations is expected.