Senior Field Engineer - Onsite IT Systems & Support

TekWissen LLC; Columbus (OH); On-site; USD 55,000 - 76,000; Part time

Job summary

TekWissen Group is seeking a Sr Tech Field Engineer for an onsite role in Columbus, OH. The candidate will install, repair, and maintain hardware and software on customer premises, ensuring systems operate as designed and upgraded per requirements.

You will work with technical colleagues to deliver timely service and ensure customer satisfaction. Key activities include owning onsite service, performing advanced maintenance, and providing feedback to improve service delivery.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

TekWissen Group is seeking a Sr Tech Field Engineer for an onsite role in Columbus, OH. The candidate will install, repair, and maintain hardware and software on customer premises, ensuring systems operate as designed and upgraded per requirements.

You will work with technical colleagues to deliver timely service and ensure customer satisfaction. Key activities include owning onsite service, performing advanced maintenance, and providing feedback to improve service delivery.