Senior Onsite Field Engineer - IT Hardware/Software

Ampcus Inc; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Ampcus Inc. is seeking a Senior Technical Field Engineer to install, repair and maintain product hardware and software primarily at customer sites. You will ensure systems operate as designed and collaborate with technical colleagues to deliver timely, effective service and customer satisfaction.

The role includes scheduled services, administration tasks, and providing clear communication on product functionality. Candidates should be ready for field work across sites in Bedford Heights, OH.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Provides full range of field engineering support for large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced maintenance on all products, including low-complexity installation activities.
• Provides feedback on equipment, systems and processes to improve service delivery.
• Uses advanced tools and knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports needs of other team members with technical assistance.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, informing manager with improvement recommendations.

Skills

Laptop/Desktop break-fix

Microsoft applications knowledge

Hardware/software knowledge

Problem solving

Ability to pass training

Education

High School Diploma or GED

A+ Certification

Technical certification or Associate Degree

2-4 years experience in area

Tools

Computer-building background

Job description

Ampcus Inc. is seeking a Senior Technical Field Engineer to install, repair and maintain product hardware and software primarily at customer sites. You will ensure systems operate as designed and collaborate with technical colleagues to deliver timely, effective service and customer satisfaction.

The role includes scheduled services, administration tasks, and providing clear communication on product functionality. Candidates should be ready for field work across sites in Bedford Heights, OH.