Onsite Field IT Technician (L2) – Multi-Client Support

Valid8 Financial, Inc.; Concord (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Valid8 Financial, Inc. is seeking a Technology Support Specialist to provide onsite support for Windows 10 and 11 environments. Candidates must have 2 to 4 years of relevant experience, proficiency in Active Directory, and strong communication skills for working with non-technical users. Responsibilities include deploying workstations, troubleshooting peripherals, and handling user support requests. The position requires a US-based work location and offers opportunities for professional growth in a dynamic environment.

Qualifications

• 2 to 4 years of onsite technology support in a multi-client environment.
• Fluency in Windows 10 and 11 imaging and troubleshooting.
• User support level in Active Directory and Group Policy.
• Experience with Microsoft 365 at the administration level.
• Basic networking knowledge for DNS and DHCP.
• Ability to communicate effectively with non-technical users.

Responsibilities

• Deploy and image Windows 10 and Windows 11 workstations.
• Troubleshoot onsite issues for workstations and peripherals.
• Support Active Directory user operations.
• Provide Microsoft 365 end-user support.
• Document processes and ticket responses for clarity.

Skills

Onsite technology support experience

Windows 10 and 11 troubleshooting

Active Directory user support

Microsoft 365 administration

Basic networking skills

Ticketing discipline

Printer troubleshooting

Communication skills for non-technical users

Tools

HaloPSA

ConnectWise

ServiceNow

Job description

Valid8 Financial, Inc. is seeking a Technology Support Specialist to provide onsite support for Windows 10 and 11 environments. Candidates must have 2 to 4 years of relevant experience, proficiency in Active Directory, and strong communication skills for working with non-technical users. Responsibilities include deploying workstations, troubleshooting peripherals, and handling user support requests. The position requires a US-based work location and offers opportunities for professional growth in a dynamic environment.