Onsite Field Services Engineer – Manufacturing ITSM Lead

Tata Consultancy Services Limited; Muskegon (MI); In loco; USD 65.000 - 75.000; Tempo pieno

Descrizione del lavoro

Tata Consultancy Services Limited in Muskegon, MI is seeking an Engineer to provide field service support onsite across manufacturing environments. The role requires incident management, ITIL practices, asset management and strong customer communication.

You will manage day-to-day operations, coordinate with vendors, support printers and OT systems, and lead a team for EUC operations while ensuring service levels and continuous improvement.

Competenze

• Onsite field service experience in manufacturing environments.
• Familiar with ITIL, SLA and incident management.
• Asset and stock management experience.

Mansioni

• Manage day-to-day onsite support operations, ticket handling, KPI tracking and escalations.
• Oversee IMAC, break-fix, dispatch support, asset delivery, vendor management and meeting room support.
• Coordinate OT and printer/PCS support and lead a team to handle customer requests.

Conoscenze

Desktop

Formazione

Bachelor of Computer Science

Descrizione del lavoro

Tata Consultancy Services Limited in Muskegon, MI is seeking an Engineer to provide field service support onsite across manufacturing environments. The role requires incident management, ITIL practices, asset management and strong customer communication.

You will manage day-to-day operations, coordinate with vendors, support printers and OT systems, and lead a team for EUC operations while ensuring service levels and continuous improvement.