Field Services Engineer: EUC & OT Onsite Lead

Tata Consultancy Services; Flowery Branch (GA); In loco; USD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Leaves

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Descrizione del lavoro

Tata Consultancy Services in Flowery Branch, GA is seeking a field service operations lead for EUC and onsite support. You will manage ticketing, IMAC, asset delivery, and vendor coordination to ensure service levels are met.

The role requires strong customer communication, ability to lead a small team, and proactive issue resolution at regional level. Knowledge of ITIL, ServiceNow, and exposure to OT security is a plus.

Competenze

• Bachelor's degree in Computer Science and mid-senior level experience.
• Field service support experience within manufacturing, ITIL and SLA awareness.
• Proficient in ticketing, incident management, IMAC and asset management.

Mansioni

• Manage day-to-day onsite operations, ticketing, KPI, escalation and dispatch.
• Oversee asset delivery, Daas services, vendor management and meeting room support.

Conoscenze

Onsite support

Customer communication

Team leadership

Vendor management

ITIL

Formazione

Bachelor's degree in Computer Science

Mid-Senior level

Strumenti

ServiceNow

Descrizione del lavoro

Tata Consultancy Services in Flowery Branch, GA is seeking a field service operations lead for EUC and onsite support. You will manage ticketing, IMAC, asset delivery, and vendor coordination to ensure service levels are met.

The role requires strong customer communication, ability to lead a small team, and proactive issue resolution at regional level. Knowledge of ITIL, ServiceNow, and exposure to OT security is a plus.