Field Services Engineer - EUC Operations Lead (ITIL/IMAC)

Centraprise; Muskegon (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Centraprise is seeking a skilled professional for on-site support in Muskegon, Michigan. The role requires expertise in field service support within the manufacturing domain and exceptional customer handling skills. Candidates must also possess knowledge in areas such as ITIL, SLA, and incident management.

This position includes day-to-day operational management, ticket oversight, and team support. Centraprise values diversity and encourages U.S. Citizens and Green Card holders to apply.

Qualifications

• Field service support experience under manufacturing domain.
• ITIL, SLA, incident management, IMAC knowledge.
• Excellent customer communication and team management skills.

Responsibilities

• Provide field service support and manage day-to-day onsite operations.
• Support ticket management and escalation procedures.
• Assist with vendor management and customer requests.

Job description

Centraprise is seeking a skilled professional for on-site support in Muskegon, Michigan. The role requires expertise in field service support within the manufacturing domain and exceptional customer handling skills. Candidates must also possess knowledge in areas such as ITIL, SLA, and incident management.

This position includes day-to-day operational management, ticket oversight, and team support. Centraprise values diversity and encourages U.S. Citizens and Green Card holders to apply.