Onsite Field Services Lead – Manufacturing & EUC Ops

Tata Consultancy Services; Muskegon (MI); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Vacation and Sick Leave

401K Plan

Professional Growth Support

Job summary

Tata Consultancy Services is seeking experienced professionals in Muskegon, MI, for a role requiring 4-8 years of field service support experience. Responsibilities include managing day-to-day operations, handling ticket management, and providing excellent customer communication.

Ideal candidates should have skills in incident management and team leadership. The position offers a competitive salary of $62,000 to $75,000 per annum and comprehensive benefits including medical coverage and performance bonuses.

Qualifications

• 4 - 8 years of experience in relevant field.
• Experience with smart hands support and incident management.
• Excellent communication and team management skills.

Responsibilities

• Manage day-to-day operations based on onsite support services.
• Handle ticket management, KPI, escalation, and break fixes.
• Proactively resolve operations issues and manage customer escalations.

Skills

Field service support experience

ITIL

SLA

Incident management

Customer communication

Team management

Break fixes

Decision making

Job description

Tata Consultancy Services is seeking experienced professionals in Muskegon, MI, for a role requiring 4-8 years of field service support experience. Responsibilities include managing day-to-day operations, handling ticket management, and providing excellent customer communication.

Ideal candidates should have skills in incident management and team leadership. The position offers a competitive salary of $62,000 to $75,000 per annum and comprehensive benefits including medical coverage and performance bonuses.