Field Services Engineer - EUC & IT Operations Lead

Tata Consultancy Services Limited; St. Louis (MO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage: Health

401K Plan

Job summary

Tata Consultancy Services Limited is seeking an Engineer in Saint Louis, MO to handle on-site technology support across manufacturing environments. The role emphasizes field service, incident management, IMAC, and smart hands on servers and OT security.

The ideal candidate has ITIL and ServiceNow experience, strong communication skills, and potential for team leadership in EUC operations, with a focus on customer satisfaction and efficient operations.

Qualifications

• Bachelor degree or higher in Computer Science or related field.
• ITIL and service management experience.
• Experience in field service and on-site support in manufacturing domains.

Responsibilities

• Manage day-to-day on-site support operations.
• Handle ticket management and KPI tracking.
• Perform IMAC and break-fix tasks as needed.
• Provide dispatch and asset delivery support across hubs and sites.
• Manage vendor relationships and escalations at regional level.

Skills

Field service

ITIL

SLA

Incident management

IMAC

Smart hands support

Servers

OT security

ServiceNow

Asset management

Stock management

Audit

Escalation management

Meeting room support

Customer communication

Team management

EUC operations

Desktop

Education

Bachelor of Computer Science

Tools

ServiceNow ticking tool experience

Job description

Tata Consultancy Services Limited is seeking an Engineer in Saint Louis, MO to handle on-site technology support across manufacturing environments. The role emphasizes field service, incident management, IMAC, and smart hands on servers and OT security.

The ideal candidate has ITIL and ServiceNow experience, strong communication skills, and potential for team leadership in EUC operations, with a focus on customer satisfaction and efficient operations.