Field Services Engineer: EUC Ops Lead (Onsite)

Tata Consultancy Services Limited; Sumter (SC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Health

401K Plan

Job summary

Tata Consultancy Services Limited is seeking an Engineer in Sumter, SC to oversee technology-related on-site support services in a manufacturing/IT context. You will manage tickets, KPIs, escalations, IMAC tasks, and dispatch operations across hubs while coordinating asset delivery.

The role emphasizes strong customer communication, the ability to lead a team, and proactive issue resolution. A Bachelor’s in Computer Science is preferred, with ITIL knowledge and ServiceNow experience valued.

Qualifications

• Field service support experience in the manufacturing domain.
• ITIL knowledge and service delivery governance.
• SLA and incident management familiarity.

Responsibilities

• Manage day to day operation based on onsite support services.
• Ticket management and KPI tracking.
• Escalation handling and IMAC activities.
• Break fixes and dispatch support.
• Asset delivery across hubs and spoke/dispatch sites.
• Vendor management and meeting room support.
• Customer connect and printer/OT support.
• Factory PCS support and team/customer request prioritization.

Skills

Field service support

ITIL

SLA

Incident management

IMAC

Smart hands support

Servers

OT security

ServiceNow

Asset management

Stock management

Audit

Escalation management

Meeting room support

Customer communication

Team management

EUC operations lead

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Job description

Tata Consultancy Services Limited is seeking an Engineer in Sumter, SC to oversee technology-related on-site support services in a manufacturing/IT context. You will manage tickets, KPIs, escalations, IMAC tasks, and dispatch operations across hubs while coordinating asset delivery.

The role emphasizes strong customer communication, the ability to lead a team, and proactive issue resolution. A Bachelor’s in Computer Science is preferred, with ITIL knowledge and ServiceNow experience valued.