Onsite Field Service Engineer - Packaging Equipment

Packsize International; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

HSA/FSA

Life and disability insurance

Job summary

Packsize is seeking a Field Service Engineer to install, configure and maintain Packsize equipment onsite at customer facilities. You will perform start-up testing, deliver customer training and build strong, trust-based relationships with clients.

The role requires problem-solving across mechanical systems, ability to travel overnight, read technical drawings, and work independently with minimal supervision. We offer comprehensive benefits and equal opportunity employment.

Qualifications

• Customer service mindset and strong communication skills.
• Proficiency with Windows platforms and basic software.
• Experience using hand tools in field or shop settings.
• Knowledge of mechanical systems and equipment.
• Ability to work independently with minimal supervision.
• Experience with Excel or Google Sheets is a plus.

Responsibilities

• Schedule tasks at customer sites and manage on-site service windows.
• Troubleshoot issues using technical drawings and documentation.
• Perform routine maintenance and emergency service as needed.
• Learn customer processes and product specifications continuously.
• Install Packsize solutions and train customers on operation and maintenance.
• Handle administrative tasks: emails, travel, expense reports, reports.
• Communicate clearly with Packsize and customer personnel, providing accurate information.
• Adhere to safety protocols for moving parts and electricity.
• Demonstrate excellent work ethic and time management.

Skills

Customer service focus

Windows platforms

Hand tools knowledge

Mechanical know-how

Ability to work independently

MS Excel / Google Sheets experience

Education

Associates Degree, Vocational Training or equivalent experience

Bachelor's Degree in a related area preferred

Job description

Packsize is seeking a Field Service Engineer to install, configure and maintain Packsize equipment onsite at customer facilities. You will perform start-up testing, deliver customer training and build strong, trust-based relationships with clients.

The role requires problem-solving across mechanical systems, ability to travel overnight, read technical drawings, and work independently with minimal supervision. We offer comprehensive benefits and equal opportunity employment.