Field Service Engineer - Onsite Packaging Equipment

Packsize International; Minneota (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

Health Savings Account (HSA) / FSA

Life and disability insurance

Critical illness insurance

Hospital indemnity

Accident insurance

Legal/ID theft protection

Employee Assistance Program (EAP)

Job summary

Packsize International is seeking a Field Service Engineer to install, configure, and maintain Packsize equipment at customer facilities in Minneapolis, MN. You will diagnose, repair, and train customers, while building strong relationships and ensuring safety compliance.

The role requires traveling to customer sites, performing start-up testing, and delivering technical support with a strong customer-service mindset.

Qualifications

• Customer service orientation and client-facing skills.
• Proficient with Windows platforms and basic software.
• Hands-on tool proficiency for maintenance and installation.
• Knowledge of mechanical platforms and systems.
• Ability to work independently with minimal supervision.
• Familiarity with MS Excel or Google Sheets is helpful.
• Associates or vocational training, or equivalent experience; bachelor's preferred.

Responsibilities

• Schedule tasks at customer sites and coordinate visits.
• Troubleshoot issues using drawings and docs.
• Perform routine maintenance and emergency services.
• Learn customer operations, packaging designs, and specs.
• Install Packsize solutions and train users.
• Prepare detailed technical reports and expense submissions.
• Communicate clearly with Packsize and customers.

Skills

Customer service

Windows platforms

Hand tools

Mechanical systems

Independent work

MS Excel

Google Sheets

Travel readiness

Education

Associates Degree or Vocational Training

Bachelor's Degree in related field preferred

Tools

Microsoft Excel

Google Sheets

Job description

Packsize International is seeking a Field Service Engineer to install, configure, and maintain Packsize equipment at customer facilities in Minneapolis, MN. You will diagnose, repair, and train customers, while building strong relationships and ensuring safety compliance.

The role requires traveling to customer sites, performing start-up testing, and delivering technical support with a strong customer-service mindset.