Onsite Field Operations Manager — Transit Impact

Remix; St. Louis (MO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via in St. Louis is seeking a Field Manager to oversee daily onsite operations, ensuring safe, reliable, and accessible transportation for riders. This is a hands-on, high-ownership role requiring you to be in the field 4–5 days per week.

You’ll lead drivers, coordinate with city partners, and use data to drive improvements while tackling real-time challenges to maintain excellent service. The position emphasizes proactive problem-solving and community impact.

Qualifications

• Operationally experienced with a background in people management, logistics, customer service, or process-oriented work.
• Hands-on and proactive, preferring to be in the field and solve problems where they happen.
• Strong communication and relationship-building skills with drivers, riders, and city partners.

Responsibilities

• Run the daily onsite operations to ensure safe, reliable, and accessible transportation.
• Make real-time decisions about fleet, driver supply, compliance, and rider needs.
• Guide and support drivers, building trust and addressing concerns.
• Turn rider and community feedback into tangible improvements with internal teams.
• Use data to diagnose service performance and implement efficiency improvements.
• Act as the bridge between city partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Field operations

Problem solving

Tools

Data analysis

Job description

Via in St. Louis is seeking a Field Manager to oversee daily onsite operations, ensuring safe, reliable, and accessible transportation for riders. This is a hands-on, high-ownership role requiring you to be in the field 4–5 days per week.

You’ll lead drivers, coordinate with city partners, and use data to drive improvements while tackling real-time challenges to maintain excellent service. The position emphasizes proactive problem-solving and community impact.