Field Operations Manager — Transit Services (Onsite)

Via; St. Louis (MO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking an experienced onsite Operations Manager in the St. Louis area to oversee daily service delivery, ensure safe and reliable rides, and coordinate with drivers and city partners.

The role emphasizes hands-on leadership, field presence, and strategic thinking to optimize performance and rider satisfaction. Responsibilities include real-time decision-making on fleet and compliance, guiding drivers, and turning rider feedback into tangible improvements using data-driven methods.

Qualifications

• Operational background including people management, logistics, customer service, or process-oriented work.

Responsibilities

• Run the daily onsite operations to ensure safe, reliable, and accessible transportation for riders.
• Make real-time decisions about fleet, driver supply, compliance, and rider needs.
• Guide and support drivers, building trust and addressing concerns for great service.
• Turn rider and community feedback into actionable operational improvements.
• Use data and technology to diagnose service performance and implement efficiency improvements.
• Act as the bridge between city partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Process improvement

Job description

Via is seeking an experienced onsite Operations Manager in the St. Louis area to oversee daily service delivery, ensure safe and reliable rides, and coordinate with drivers and city partners.

The role emphasizes hands-on leadership, field presence, and strategic thinking to optimize performance and rider satisfaction. Responsibilities include real-time decision-making on fleet and compliance, guiding drivers, and turning rider feedback into tangible improvements using data-driven methods.