Onsite Field IT Engineer: Windows & AV Support
Cognizant
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Benefits offered by this job
Job summary
Cognizant in Detroit, MI seeks a Field Services engineer with 4–7 years of onsite desktop support across office and factory environments. The role covers break/fix and deployment for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V devices.
Responsibilities include incident management, creation of SOPs, and using SCCM, IT Shop, and Nexthink for endpoint visibility. Strong Windows and basic network troubleshooting are essential.
Qualifications
- 4–7 years of onsite desktop support experience in office and factory environments.
- Experience with break/fix and deployment support for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.
- Strong Windows troubleshooting and basic networking diagnostics; able to restore services quickly.
Responsibilities
- Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools.
- Perform incident management, root cause analysis for major incidents, and drive prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply strong Windows troubleshooting and basic network diagnostics to restore services quickly.
Skills
Tools
Job description
Cognizant in Detroit, MI seeks a Field Services engineer with 4–7 years of onsite desktop support across office and factory environments. The role covers break/fix and deployment for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V devices.
Responsibilities include incident management, creation of SOPs, and using SCCM, IT Shop, and Nexthink for endpoint visibility. Strong Windows and basic network troubleshooting are essential.
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