Field service engineer (Desktop ,AV, Mobility ) - Detroit MI

Cognizant; Detroit (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Cognizant is seeking a Field Service Engineer in Detroit, MI to provide onsite desktop support across office and factory environments, covering AV and mobility management, break/fix, and deployment support for laptops, rugged devices, printers, scanners, and conference room A/V systems.

You will handle incidents via ITSM, leverage SCCM, Nexthink, and IT Shop for endpoint visibility, and perform Windows and basic network troubleshooting to restore services quickly.

Qualifications

• 4-7 years of onsite desktop support experience in office and factory environments.
• Strong Windows 10/11 troubleshooting and basic networking skills.
• Experience with AV equipment and mobility management.
• Hands-on support for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.

Responsibilities

• Install, configure, and resolve issues for AV equipment and collaboration tools.
• Provide mobile device setup and incident support.
• Hands-on onsite support for laptops/desktops, rugged factory devices, printers, scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets via ITSM tools.
• Perform incident management, RCA, and prevention initiatives.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Use SCCM, IT Shop, and Nexthink for endpoint visibility and efficiency.
• Apply Windows and basic network troubleshooting to restore services.

Skills

Desktop Support

Field services

Windows 11

Hardware troubleshooting

Printer support

Audio visual devices

Mobile device setup

Networking / WIFI

Cisco VC devices troubleshooting

Telephony

Tools

SCCM

Nexthink

IT Shop

Job description

Field service engineer (Desktop ,AV, Mobility )

Location :- Detroit - MI

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers Audio Video and Mobility management, break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly

Key Responsibilities

• Install, configure, and resolve issues for AV equipment and collaboration tools
• Provide mobile device support (setup, troubleshooting, enterprise connectivity)
• Provide hands‑on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Mandatory Skills

(Top 5 Keywords or skills)

• Desktop Support - Field services

  2 - 3 years

  Windows 11 support, laptop/desktop hardware troubleshooting, printer support

  x

• Audio visual devices

  4-5 years

  Cisco VC devices troubleshooting, Telephony

  x

• Mobile device setup and incidents

  x

• Networking / WIFI

  2-3 years

  Troubleshoot network / WIFI issues

  x