Field services Engineer

Cognizant; Detroit (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid Holidays & PTO

401(k) plan

Employee Stock Purchase Plan

Annual incentive program

Job summary

Cognizant in Detroit, MI seeks a Field Services engineer with 4–7 years of onsite desktop support across office and factory environments. The role covers break/fix and deployment for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V devices.

Responsibilities include incident management, creation of SOPs, and using SCCM, IT Shop, and Nexthink for endpoint visibility. Strong Windows and basic network troubleshooting are essential.

Qualifications

• 4–7 years of onsite desktop support experience in office and factory environments.
• Experience with break/fix and deployment support for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.
• Strong Windows troubleshooting and basic networking diagnostics; able to restore services quickly.

Responsibilities

• Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, root cause analysis for major incidents, and drive prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting and basic network diagnostics to restore services quickly.

Skills

Desktop Support

Windows Troubleshooting

Printer Support

Audio Visual Devices

Networking/WiFi

Tools

SCCM

IT Shop

Nexthink

Job description

Job Role: Field Services engineer

Location: Detroit, Michigan

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

Key Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.


• Monitor ticket queues and assign tickets through ITSM tools;


• Perform incident management, RCA for major incidents, and drive issue prevention.


• Create and maintain SOPs, runbooks, and knowledge articles.


• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.


• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Mandatory Skills (Top 5 Keywords or skills)

• Skill Proficiency


• Years of Experience


• Basic Knowledge


• Medium


• Expert


• Desktop Support - Field services


• 3 - 5 years


• Windows 11 support, laptop/desktop hardware troubleshooting, printer support


• x


• Audio visual devices


• 2-3 years


• Cisco VC devices troubleshooting, Telephony


• x


• Networking / WIFI


• 2-3 years


• Troubleshoot network / WIFI issues


• x

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.