Onsite Field & Desktop Support Tech (Windows & A/V)

Cognizant

High Point (NC)

On-site

USD 45,000 - 65,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Cognizant is seeking a Field Services & Desktop Support Tech in High Point, NC. The role covers break/fix, deployments, and incident management for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V devices.

You will use ITSM processes and tools like SCCM and Nexthink to restore services quickly. The ideal candidate has 3+ years of desktop support, Windows 11, basic networking, and experience with Cisco VC devices and telephony.

Qualifications

3+ years of Desktop Support Services experience including Windows 11 support.
Troubleshooting laptops/desktops and printers; hardware issues.
Cisco VC devices troubleshooting and telephony (2–3 years).
Troubleshooting network/Wi-Fi issues (2–3 years).

Responsibilities

Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.
Monitor ticket queues and assign tickets through ITSM tools.
Perform incident management and RCA for major incidents; drive issue prevention.
Create and maintain SOPs, runbooks, and knowledge articles.
Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
Apply Windows troubleshooting and basic network diagnostics to restore services quickly.