Onsite Facility Coordinator: Client & Vendor Manager

Pleasant Valley Corporation; Kentucky; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Culture and positive work environment

Competitive earnings

Comprehensive benefits

Personal recognition

Individual development opportunities

Clear path for career advancement

Job summary

Pleasant Valley Corporation is seeking a Facility Coordinator to serve as the main contact for nationwide clients, resolving facility maintenance issues while ensuring service delivery and client satisfaction. The role sits in a fast-paced Facilities Management division.

Ideal for individuals with 1–3 years of related experience, strong telephone-based customer service skills, and solid CRM/data skills. On-site work in Medina, OH and Akron, OH with room for growth.

Qualifications

• 1–3 years related experience and a high school diploma, GED, or college certificate required.
• At least one year resolving client issues within facilities management, service business, or customer call center.
• Telephone-based customer service experience is essential.
• Strong computer skills, including CRM software, data entry, scheduling and reporting.
• Basic knowledge of construction and general trades is a plus.

Responsibilities

• Client response and issue resolution: promptly respond to maintenance requests and resolve issues through work order life cycle.
• Vendor management: create work orders, solicit bids, assign service agreements, and manage subcontractors to ensure quality service delivery.
• Work order management: handle 50–70 open work orders concurrently and close about 5 per day.
• Communication and documentation: maintain ongoing communication with vendors and document progress using PVC Connect and Customer Portal.
• Process adherence and performance monitoring: follow procedures, monitor vendor performance, and ensure timely project delivery.

Skills

Phone-based customer service

Client communication

Education

High school diploma / GED / college certificate

Tools

CRM software

Data entry

Scheduling

Reporting

Job description

Pleasant Valley Corporation is seeking a Facility Coordinator to serve as the main contact for nationwide clients, resolving facility maintenance issues while ensuring service delivery and client satisfaction. The role sits in a fast-paced Facilities Management division.

Ideal for individuals with 1–3 years of related experience, strong telephone-based customer service skills, and solid CRM/data skills. On-site work in Medina, OH and Akron, OH with room for growth.