Facility Coordinator

Pleasant Valley Corporation; Independence Township (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Culture & environment

Comprehensive benefits

Career advancement

Development opportunities

Personal recognition

Job summary

Pleasant Valley Corporation, a leader in commercial real estate and facility management, seeks a Facility Coordinator to serve as the nationwide client contact for maintenance issues and service delivery. You will manage work orders, coordinate vendors, and ensure satisfaction.

The role emphasizes strong communication, CRM/data skills, and the ability to handle multiple orders daily, with onsite work in Independence, OH.

Qualifications

• 1–3 years of related experience required.
• At least 1 year resolving client issues in facilities management or related service business.
• Telephone-based customer service experience required.
• Strong computer skills; experience with CRM, data entry, scheduling and reporting.
• Basic knowledge of construction or general trades is a plus.

Responsibilities

• Respond to client maintenance requests promptly and follow procedures through the work order lifecycle.
• Create work orders, solicit bids, and manage service agreements with vendors and subcontractors.
• Manage 50–70 open work orders concurrently and close ~5 per day.
• Maintain communication with vendors and document progress in PVC Connect and Customer Portal.
• Follow SOPs, monitor vendor performance, and ensure timely delivery of services.

Skills

Telephone-based CS

CRM software

Data entry

Scheduling

Reporting

Basic construction knowledge

Education

High school diploma / GED

College certificate

Tools

PVC Connect

CRM systems

Job description

Facility Coordinator

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

Shift Mon - Fri | 8:30a - 5:00p

Work Location Onsite - Independence, OH

Division Facilities Management

Team Facilities Management

Reports To National Account Operations Manager

Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

Do YOU have these qualities?