Facility Coordinator - Client & Vendor Management

Pleasant Valley Corporation; Medina (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

An exceptional culture and positive工作環

Job summary

Pleasant Valley Corporation in Medina, OH is seeking a Facility Coordinator to serve as the primary contact for nationwide clients and to resolve commercial facility-related maintenance issues. This role ensures timely and quality delivery of services to sustain client satisfaction.

Reporting to the Assistant Emergency Services Manager, you will manage 50–70 open work orders, coordinate vendors, and maintain clear documentation in PVC Connect and Customer Portal while upholding company

Qualifications

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Skills

Phone support

Customer service

Vendor management

CRM experience

Data entry

Scheduling

Education

High school diploma or GED

Tools

PVC Connect

Customer Portal

Microsoft Office

Job description

Pleasant Valley Corporation in Medina, OH is seeking a Facility Coordinator to serve as the primary contact for nationwide clients and to resolve commercial facility-related maintenance issues. This role ensures timely and quality delivery of services to sustain client satisfaction.

Reporting to the Assistant Emergency Services Manager, you will manage 50–70 open work orders, coordinate vendors, and maintain clear documentation in PVC Connect and Customer Portal while upholding company