National Account Facilities Coordinator

Pleasant Valley Corporation; Independence (MO); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Exceptional culture

Competitive earnings

Comprehensive benefits

Personal recognition

Individual development opportunities

Clear path for career advancement

Zusammenfassung

Pleasant Valley Corporation is seeking a Facility Coordinator to serve as the primary contact for nationwide clients, addressing and resolving commercial facility maintenance issues while ensuring high-quality service delivery.

The role requires 1–3 years of related experience, strong communication, CRM proficiency, and solid computer skills. This onsite position in Independence, OH offers weekday hours and opportunities for professional growth.

Qualifikationen

• One to three years of related experience and a high school diploma, GED, or college certificate.
• At least one year of experience resolving client issues within facilities management, service business, or customer call center.
• Telephone-based customer service skills demonstrated in a service role.
• Strong computer skills, including CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

Aufgaben

• Promptly respond to client maintenance requests and manage the work order life cycle.
• Create work orders, solicit bids, assign service agreements, and manage subcontractors.
• Manage an average of 50 to 70 open work orders concurrently and close about 5 per day.
• Maintain communication with vendors, document progress, and ensure customer satisfaction via PVC Connect and Customer Portal.
• Follow procedures, monitor vendor performance, and ensure timely, quality project delivery.

Kenntnisse

Telephone-Based Customer Service

Communication

Problem Solving

Ausbildung

High school diploma / GED or college certificate

Tools

CRM software

Data entry

Scheduling

Reporting

Jobbeschreibung

Pleasant Valley Corporation is seeking a Facility Coordinator to serve as the primary contact for nationwide clients, addressing and resolving commercial facility maintenance issues while ensuring high-quality service delivery.

The role requires 1–3 years of related experience, strong communication, CRM proficiency, and solid computer skills. This onsite position in Independence, OH offers weekday hours and opportunities for professional growth.