Client-Focused Facilities Coordinator

Pleasant Valley Corporation; Medina (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Culture

Competitive pay

Benefits

Recognition

Development

Career growth

Job summary

Pleasant Valley Corporation is seeking a Facility Coordinator to serve as the primary contact for nationwide clients, handling maintenance requests and ensuring service delivery. The role focuses on prompt issue resolution, vendor coordination, and accurate work-order management.

Based in Medina, OH, the position supports onsite operations with a 3–4 day work week pattern and regular client communication. Experience in facilities/services and CRM tools is valued.

Qualifications

• 1–3 years of related experience required.
• At least 1 year resolving client issues in facilities management, service, or call center.
• Telephone-based customer service skills demonstrated.

Responsibilities

• Respond to client maintenance requests and resolve issues through the work order life cycle.
• Create work orders, solicit bids, and manage vendors/subcontractors for maintenance problems.
• Manage 50–70 open work orders concurrently and close ~5 per day.
• Maintain communication with vendors and document progress using PVC Connect and Customer Portal.
• Follow SOPs, monitor vendor performance, and ensure timely, quality delivery.

Skills

Telephone-based CS

CRM software

Data entry

Scheduling

Reporting

Education

High school diploma / GED

Tools

CRM software

Data entry

Scheduling

Reporting

Job description

Pleasant Valley Corporation is seeking a Facility Coordinator to serve as the primary contact for nationwide clients, handling maintenance requests and ensuring service delivery. The role focuses on prompt issue resolution, vendor coordination, and accurate work-order management.

Based in Medina, OH, the position supports onsite operations with a 3–4 day work week pattern and regular client communication. Experience in facilities/services and CRM tools is valued.