National Facilities Coordinator — Client-Focused Operations

Pleasant Valley Corporation; Independence Township (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Culture & environment

Comprehensive benefits

Career advancement

Development opportunities

Personal recognition

Job summary

Pleasant Valley Corporation, a leader in commercial real estate and facility management, seeks a Facility Coordinator to serve as the nationwide client contact for maintenance issues and service delivery. You will manage work orders, coordinate vendors, and ensure satisfaction.

The role emphasizes strong communication, CRM/data skills, and the ability to handle multiple orders daily, with onsite work in Independence, OH.

Qualifications

• 1–3 years of related experience required.
• At least 1 year resolving client issues in facilities management or related service business.
• Telephone-based customer service experience required.
• Strong computer skills; experience with CRM, data entry, scheduling and reporting.
• Basic knowledge of construction or general trades is a plus.

Responsibilities

• Respond to client maintenance requests promptly and follow procedures through the work order lifecycle.
• Create work orders, solicit bids, and manage service agreements with vendors and subcontractors.
• Manage 50–70 open work orders concurrently and close ~5 per day.
• Maintain communication with vendors and document progress in PVC Connect and Customer Portal.
• Follow SOPs, monitor vendor performance, and ensure timely delivery of services.

Skills

Telephone-based CS

CRM software

Data entry

Scheduling

Reporting

Basic construction knowledge

Education

High school diploma / GED

College certificate

Tools

PVC Connect

CRM systems

Job description

Pleasant Valley Corporation, a leader in commercial real estate and facility management, seeks a Facility Coordinator to serve as the nationwide client contact for maintenance issues and service delivery. You will manage work orders, coordinate vendors, and ensure satisfaction.

The role emphasizes strong communication, CRM/data skills, and the ability to handle multiple orders daily, with onsite work in Independence, OH.