Client-Facing Facility Coordinator | Construction & FM

Pleasant Valley Corporation; Kentucky; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

An exceptional culture and positive戻

Job summary

Pleasant Valley Corporation, a nation-wide leader in Commercial Construction and Facility Management, seeks a Facility Coordinator to serve as the main point of contact for nationwide clients. This onsite role in Medina, OH, supports maintenance delivery and customer satisfaction through active issue resolution.

The position emphasizes strong CRM usage, data entry, scheduling, and reporting capabilities, with a focus on responsive communication, vendor management, and reliable service delivery.

Qualifications

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

Responsibilities

• Respond promptly to client maintenance requests and follow procedures to resolve issues.
• Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors.
• Manage an average of 50 to 70 open work orders concurrently and close about 5 per day.
• Maintain communication with vendors and document progress using PVC Connect and the Customer Portal.
• Follow procedures, monitor vendor performance, and ensure timely project delivery.

Skills

Telephone-based customer service

Communication

Vendor coordination

Education

High school diploma or equivalent

Tools

CRM software

Data entry

Scheduling

Reporting

Job description

Pleasant Valley Corporation, a nation-wide leader in Commercial Construction and Facility Management, seeks a Facility Coordinator to serve as the main point of contact for nationwide clients. This onsite role in Medina, OH, supports maintenance delivery and customer satisfaction through active issue resolution.

The position emphasizes strong CRM usage, data entry, scheduling, and reporting capabilities, with a focus on responsive communication, vendor management, and reliable service delivery.