Onsite Facilities & Office Experience Lead

Gswell; McLean (VA); On-site; USD 45,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K Match

Paid Time Off

Tuition reimbursement

On-site gym

Childcare option

Flexible work schedule

Job summary

Groundswell in McLean, VA is seeking a Facilities & Office Operations Specialist to oversee the day-to-day life of our onsite headquarters. You will ensure a safe, clean, and professional environment, manage badges and guest access, coordinate vendors, and supervise maintenance and security systems to deliver a consistent experience for employees, visitors, and clients.

The ideal candidate is highly organized, proactive, and service‑oriented, with strong communication skills, the ability to lift

Qualifications

• 3-5 years of experience in office operations, facilities coordination, workplace operations, office management, hospitality, or a related corporate support role.
• Demonstrated ability to independently manage operational issues from identification through resolution with exceptional attention to detail, accountability, and follow-through.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Experience managing facilities requests, vendor relationships, and office operations.
• Excellent customer service, interpersonal, and verbal and written communication skills.
• Proactive, resourceful, and solutions-oriented with the ability to anticipate needs and resolve issues independently.
• Ability to lift or move office supplies and equipment up to 50 pounds as needed.
• Must be able to work onsite in the McLean, VA office Monday through Friday 8am-5pm ET with a standard 1 hour break. This position is NOT eligible for remote or hybrid work.

Responsibilities

• Serve as the day-to-day face of headquarter on site security.
• Ensuring all guests have badges, access monitored through DataWatch, new hire badge printing, and shipping monitoring.
• Own the day‑to‑day operation, appearance, and functionality of Groundswell's corporate office, ensuring a clean, organized, safe, and professional work environment.
• Conduct regular walkthroughs of the office to proactively identify maintenance, safety, cleanliness, inventory, and operational issues before they impact employees.
• Manage all office maintenance and repairs from identification through resolution, ensuring timely follow-up and completion.
• Serve as the primary liaison with building management, janitorial services, maintenance providers, and other vendors to resolve facilities‑related issues, including HVAC, plumbing, electrical, elevators, parking, fire alarms, and general building maintenance.
• Manage vendor relationships, schedule service visits, monitor work quality, and ensure timely issue resolution.
• Ensure conference rooms, common areas, kitchens, reception spaces, and shared workspaces consistently reflect Groundswell's professional standards.
• Oversee inventory, ordering, and stocking of office supplies, kitchen supplies, and other workplace essentials.
• Maintain kitchen operations, including stocking supplies, operating the dishwasher, and ensuring kitchens and break areas remain clean, organized, and fully functional throughout the day.
• Perform routine maintenance of office amenities, including coffee machines and beverage stations, ensuring they remain clean, stocked, and operational.
• Support workplace improvements, office moves, furniture setup, and other operational projects as needed, requiring the ability to lift 50lbs.
• Provide facilities support for satellite office locations, coordinating vendor services, maintenance requests, parking, kitchen access, badging, and other workplace needs.

Skills

Office operations

Facilities coordination

Vendor management

Customer service

Security awareness

Tools

Microsoft Office

Job description

Groundswell in McLean, VA is seeking a Facilities & Office Operations Specialist to oversee the day-to-day life of our onsite headquarters. You will ensure a safe, clean, and professional environment, manage badges and guest access, coordinate vendors, and supervise maintenance and security systems to deliver a consistent experience for employees, visitors, and clients.

The ideal candidate is highly organized, proactive, and service‑oriented, with strong communication skills, the ability to lift