Workplace Experience Site Lead

Vaco Recruiter Services; San Francisco (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

Confidential Tech Company in San Francisco seeks a Workplace Experience Site Lead to manage front-of-house operations onsite and enhance the office experience. You will coordinate reception, access, vendors, and events while partnering with facilities and leadership.

The role is a contract opportunity with potential conversion to full-time, offering standard business hours and an onsite-first schedule.

Qualifications

• 5+ years in workplace experience, facilities, or office operations.
• Strong customer service and hospitality mindset.
• Front-facing office representative experience.
• Experience coordinating vendors and workplace requests.
• Event planning or coordination preferred.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as onsite Workplace Experience Site Lead for the San Francisco office.
• Be the first point of contact for employees, guests, and visitors.
• Manage reception, visitor check-in, and access requests.
• Coordinate daily lunch service and vendor relationships.
• Handle workplace tickets, security access, and badge administration.
• Collaborate with facilities vendors on maintenance and operations.
• Support events and office programs, including leadership meetings.
• Assist with office moves and related facilities projects.

Skills

Customer service

Front-facing

Office operations

Vendor management

Event planning

Communication

Relationship building

Multi-tasking

Tools

Freshservice

Google Workspace

Job description

Workplace Experience Site Lead

San Francisco, CA (100% Onsite)

Contract Opportunity | Potential for Full-Time Conversion

$29/hr

Monday-Friday | 9:00 AM - 5:00 PM

Our client, a leading Technology company, is seeking a Workplace Experience Site Lead to serve as the face of their San Francisco office. This is an exciting opportunity for someone who thrives in a customer-facing environment, enjoys creating a welcoming workplace experience, and can balance office operations, facilities coordination, vendor management, and event support.

This individual will be the primary onsite point of contact for employees, visitors, vendors, and building partners, helping ensure a seamless and engaging office experience. While the position is initially structured as a contract opportunity, there is a strong possibility of conversion to a full-time role based on performance and business needs.

What You'll Do

• Serve as the onsite Workplace Experience Site Lead for the San Francisco office
• Act as the first point of contact for employees, guests, and visitors
• Manage reception duties, visitor check-in processes, and office access requests
• Coordinate daily lunch service and vendor relationships
• Manage workplace ticketing requests, security access, and badge administration
• Partner with facilities vendors to resolve office maintenance and operational issues
• Support workplace experience initiatives, employee engagement efforts, and office programs
• Assist with planning and execution of office events, including holiday celebrations, team events, and leadership meetings
• Support workplace projects, office moves, and facilities-related initiatives
• Collaborate with internal stakeholders across Security, Finance, Facilities, and Leadership teams
• Ensure the office remains organized, functional, and welcoming for all employees and guests

Qualifications

• 5+ years of experience in Workplace Experience, Facilities, Office Operations, Corporate Reception, or similar environments
• Strong customer service and hospitality mindset
• Experience serving as a front-facing representative for an office or workplace
• Ability to manage multiple priorities and adapt to changing business needs
• Experience coordinating vendors, service providers, and workplace requests
• Event planning or event coordination experience preferred
• Strong communication and relationship-building skills
• Comfortable working with executives, employees, visitors, and external partners
• Experience with ticketing systems preferred; willingness to learn Freshservice is required
• Google Workspace experience preferred

What We're Looking For

• Friendly, professional, and welcoming demeanor
• Proactive problem solver who can think on their feet
• Strong organizational and follow-up skills
• Team-oriented with a "can-do" attitude
• Comfortable balancing reception responsibilities with broader workplace operations initiatives